Technical Support

Technical Support

To confirm that you have the most recent version of GE-SYSTEM please view theGE-SYSTEM home page at http://www.smartdata.cn/gesystem/faq.htm in the section Frequently Asked Questions.

The best way to report problems is to send an email to support@smartdata.cn.

When reporting problems, please include the following information:

1. Is the problem reproducible?  If so, how?

2. Which version of Windows are you running (Windows 98, Windows XP, etc.)?

3. Which version of GE-SYSTEM are you running (to view which version of GE-SYSTEM you are using, choose "About Glass Engineer System "in the Help menu,  Please include all the entire "Product information "  in your problem report.

4. If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar or the screenshot .